Frequently Asked Questions
What is the delivery time for my package?
- Colissimo France: 7 working days from the date of shipment
- Colissimo Outre Mer: 11 to 18 working days from the date of shipment (indicative time, excluding customs processing)
- Colissimo EU: 3 to 4 working days from the date of dispatch
- Colissimo outside the EU: 3 to 8 working days from the date of shipment (indicative time, excluding customs processing)
What is your return policy?
You can return or exchange an unused item in good condition up to 14 days after the date of receipt of your package. Please refer to the general conditions of sale as well see the returns and exchanges page for more details.
How long does the return procedure take?
As soon as we have received your package with the returned products unused and in good condition, we will refund you within two working days. You will be notified by email at the address you provided on your account during the transaction.
After we initiate the refund process, it may take up to 3 business days for the money to be transferred to your bank or Paypal account.
Where is my package?
You can follow the processing of your Colissimo package on the official La Poste website (Link Post)
If you have not received your items within 72 hours after the dispatch confirmation, send us an email at firstname.lastname@example.org including the order number, we will then analyze the problem.
I have a Promo Code, how does it work?
You can enter your promo code when validating your basket.If the promo code is valid, is compatible with the total amount of the basket, and applies to the selected items, you will then see the reduction in percentage and in euros appear in the summary of your order.
I did not receive an email notification, is this normal?
No, if you have not received an email notification, it may be that you made a typo error in your email address or that a technical error occurred when sending an email. when confirming your order. Please contact us to correct this. We will then send you the email containing your invoice.
I made a mistake in the delivery or billing address of a validated order
Please contact us very quickly so that we can correct this before we send your package. We will then send you the order confirmation email containing your corrected invoice.
I'm interested in an item but it's out of stock
Contact us with the article reference. We will check if the reference is still produced by our suppliers and if it can be ordered.